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Admin & Staff FAQ
Member & Parent FAQ
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Signing in & access
People
Daily Devotional
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Events
Child Check-In
Family members
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Messaging
Getting answers
How do I report a problem or raise a support ticket?
What's the fastest way to find an answer?
Why do I only see one set of guides?
I'm staff and also a member. How do I see both?
Answers are labelled "For members" or "For staff & admins". What does that mean?
Can I use the help center on my phone?
Are the names and amounts in the screenshots real?
Is every screen documented?
Signing in & access
What's the difference between Church Login and Member Login?
I can't sign in to the member portal. What should I do?
I help run a department. How do I get to the staff screens?
People
Prayers
How do I send a prayer request?
Daily Devotional
How do I read the daily devotional and catch up on a missed day?
Resource Library
Where are church forms, videos and leader contacts?
Giving
Who can see my giving?
I gave, but the gift isn't showing. What do I do?
Can I give to today's service from home?
Can one gift be split between funds?
Services
Scheduled tasks
A new task arrived. How do I accept or decline it?
Can I decline after I've already accepted?
What's the difference between My Services and My Scheduled Tasks?
I set a reminder for a task. Where does it come from?
Where do I see the services I'm on?
Events
How do I register for an event and get my tickets?
Child Check-In
Can I check my children in from home?
How do I add or change my child's allergy?
How do I print my children's name tags?
Can someone else pick up my child?
Where can I see my child's past check-ins?
Family members
My child's class or allergy information is wrong.
How do I add someone to my family?
How do I edit a family member's details?
Departments & Groups
How do I see the departments and groups I'm in?
Messaging
Where do church announcements reach me?
