Support for members

For a problem you cannot resolve with the guides, contact support by email. An in-app support-ticket submission screen has not yet been documented, so these steps use the support email instead.

1. 1Open your email app and address the message to support@ekklesiasone.com.
2. 2Use a clear subject: the module name and the problem, such as Service Planner — unable to save an activity.
3. 3Say whether you are using the admin workspace or member portal, and which page you were on.
4. 4List what you clicked, what you expected, and what happened instead. Include the exact error wording and the date and time.
5. 5If needed, attach a screenshot after hiding real names, faces, contact details and money amounts. Never include passwords, access keys or payment-card details.
6. 6Send the email. To follow up, reply in the same email thread; include a ticket reference if support gives you one.